Tone of voice

A person's tone can imply a lot.  A person that is angry, usually sounds angry.  If a person is asked something in an unfriendly tone, the response will most likely be negative.  A person who is pre-occupied may ask a question sounding dis-interested.  If an employee is giving a presentation to a client with no enthusiasm, chances are the clients won't be enthused. 

It is important when speaking that your tone is:
interesting
not too low
not too high
not sarcastic
not angry

A tone can bring a completely different meaning to a person's words without them even realizing it.

There's a reason your mom probably said "don't use that tone with me"!

It is not what you say, but how you say it!

Body Language

Did you know that projecting a positive self-image can either make or break a first impression? It can also make or break a first date, job interview or getting a promotion.

We all know the person that is a slumper, or the person who has a constant scowl, or the person that stands there with their arms crossed in front of them.  Are you one of these? 

 

This picture has 24 different looks.  It is very easy to see which ones are standoffish and which ones are an image you want to portray.

 

It is important to be self aware of your body language especially in tense situations.